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Operations Staff

Operations Staff

Client of Edison Search

Job Description & Duties:

  •   Attend to incoming queries received over the phone or by email and respond to customers’ emails
  •  Sell products and place customer orders in the online booking system
  •  Identify and escalate issues to supervisors
  •  Provide product and service information to customers
  •  Research required information using available resources
  •  Research, identify, and resolve customer complaints
  •  Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Other duties as assigned

Qualifications & Skills:

  •  High School Diploma or equivalent
  •  Proficient in relevant computer applications
  •  1-3 years of experience in a call center environment / hospitality / Travel & Tourism industry
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

Preferences:

Arabic Or Filipino Nationals

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Job Overview
Category
Offered Salary
AED 5,000
Important Information
Female Candidates Only
Consultant
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