Job Description & Duties:

•   Attend to incoming queries received over the phone or by email and respond to customers’ emails
•  Sell products and place customer orders in the online booking system
•  Identify and escalate issues to supervisors
•  Provide product and service information to customers
•  Research required information using available resources
•  Research, identify, and resolve customer complaints
•  Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Other duties as assigned

Qualifications & Skills:

•  High School Diploma or equivalent
•  Proficient in relevant computer applications
•  1-3 years of experience in a call center environment / hospitality / Travel & Tourism industry
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Preferences:

Arabic Or Filipino Nationals